INTRODUCTION
Brand Club (“we,” “us,” or “our”) operates the website https://brandclub.pk. We are an online retailer of fashion and lifestyle products, including jewelry, accessories, wallets, and handbags, serving customers across Pakistan.
This Privacy Policy explains what personal information we collect when you visit or make a purchase through our Website, how we use it, and your rights in relation to that information. Please read it carefully.
By using our Website, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of our Services.
INFORMATION WE COLLECT
When you browse our Website or place an order, we may collect the following information:
Full name
Email address
Phone number
Delivery address and location
Age and gender
Order history and purchase details
Payment information (e.g., bank transfer details or COD preference)
Device and browsing data, such as IP address, browser type, and pages visited
You may provide this information directly (e.g., when placing an order or filling out a form), or it may be collected automatically when you interact with our Website.
If you choose to create an optional account on our Website for faster checkout, we will also store your saved preferences and order history associated with that account.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To process and fulfill your orders, including arranging delivery and handling payments.
To communicate with you about your order, including confirmations, updates, and support.
To send you marketing communications, including promotions, new arrivals, and offers from Brand Club, where you have consented or where permitted by applicable law.
To improve our website, product listings, and overall customer experience.
To respond to your inquiries or complaints.
To detect and prevent fraud or misuse of our Services.
MARKETING COMMUNICATIONS
With your consent or where we have a legitimate interest, we may contact you by email, phone, or SMS with information about our products, promotions, and updates.
You can opt out of marketing communications at any time by:
Emailing us at contact@brandclub.pk with the subject “Unsubscribe”, or
Clicking the unsubscribe link in any marketing email we send you.
Please note that even if you opt out of marketing messages, we may still contact you with important transactional communications related to your orders.
SHARING YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
We have delivery and logistics partners to fulfill your orders.
With payment processors or banks to complete transactions.
With service providers who help us operate our website and business, under confidentiality obligations.
Where required by law, regulation, or a valid legal request from a government or law enforcement authority.
Any third parties with whom we share data are required to handle it responsibly and only for the purposes for which it was shared.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including maintaining order records, resolving disputes, and complying with legal obligations. If you would like us to delete your information, please contact us at support@brandclub.pk, and we will respond within a reasonable timeframe.
YOUR RIGHTS
You have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to any legal obligations to retain it.
Withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at support@brandclub.pk.
COOKIES AND TRACKING
Our Website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our Website. By using our Website, you consent to the use of cookies in accordance with this Policy.
You can adjust your browser settings to refuse cookies, though this may affect certain features of the Website.
DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping any account credentials confidential and for notifying us promptly if you believe your information has been compromised.
CHILDREN’S PRIVACY
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For significant changes, we may also notify you by email or via a notice on the Website. Your continued use of our Services after any update constitutes your acceptance of the revised Policy.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Brand Club
Wazir Town, Rawalpindi, Punjab 46000, Pakistan
Phone: +923255546663
Email: contact@brandclub.pk